Refund policy

Refund & Return Policy

Overview

At CarLinez, all products are custom-made to order. Because of this, we maintain a strict refund and return policy to prevent misuse and ensure fairness.

1. No Returns or Exchanges

We do not accept returns or exchanges under any circumstances unless the item meets the conditions outlined below.

2. Eligible Cases for Refund or Replacement

A refund or replacement will only be issued if:

The item arrives damaged, or
The item received is incorrect (wrong product/design)

No other reasons will be accepted.

3. Proof Requirement (Strict)

To request a refund or replacement, customers must provide:

Clear photos of the item
Photos of the packaging
Proof of the issue

Requests without sufficient evidence will be automatically rejected.

4. Time Limit for Claims

All claims must be submitted within 3 days of delivery.
Requests submitted after this period will not be accepted under any circumstances.

5. Non-Refundable Situations

We do not issue refunds or replacements for:

Incorrect address provided by the customer
Failure to pick up the package
Delays caused by shipping carriers or customs
Minor variations in color or design
Change of mind after purchase
Custom design dissatisfaction after approval

6. Custom Orders (Important)

All custom orders are final and non-refundable once production has started.

By placing a custom order, you agree that:

You have reviewed and approved the design
No refunds will be issued based on personal preference

7. Return Shipping

If a return is approved, the customer may be required to return the item at their own expense.
We reserve the right to not require a return and instead offer a partial or full refund at our discretion.