Shipping policy

Shipping Policy

Overview

At CarLinez, all products are custom-made to order. This means each item is produced specifically for you before it is shipped.


1. Processing Time

All orders require 3–12 business days for production before shipping.

Processing times may vary depending on order volume, customization complexity, and seasonal demand.


2. Shipping Time Estimates

Estimated delivery times after shipment:

  • United States: 10–20 business days

  • International: 10–25 business days

Please note that these are estimates only and are not guaranteed delivery times.


3. Shipping Delays

CarLinez is not responsible for delays caused by:

  • Customs clearance processes

  • Shipping carrier delays

  • Incorrect or incomplete address provided by the customer

  • External factors beyond our control (weather, holidays, etc.)

Delays do not qualify for refunds.


4. Order Tracking

Tracking information will be provided once your order has been shipped.
Customers are responsible for monitoring their shipment using the provided tracking number.


5. Incorrect Address / Failed Delivery

If a customer provides an incorrect or incomplete shipping address:

  • The order may be delayed or returned

  • We are not responsible for lost packages due to incorrect information

If a package is returned to us, reshipping may require an additional fee.


6. Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.


7. Lost or Stolen Packages

CarLinez is not responsible for lost or stolen packages marked as delivered by the shipping carrier.

If you believe your package is lost, please contact the shipping carrier directly using your tracking number.


8. Delivery Issues

If your order arrives damaged or incorrect, please refer to our Refund Policy and contact us within 3 days of delivery.


9. Contact

For any shipping-related questions, please contact:
Support@carlinez.com